ORANJESTAD (AAN) – The Ombudsman of Aruba reported that more than half of the complaints received during the first six months of 2026 were addressed through investigations, interventions or other forms of resolution.
Between January and June, the Ombudsman received 144 petitions, inquiries and complaints, with 53.3% of cases handled during the period. The office conducted 14 formal investigations, 14 informal interventions, and processed 23 cases through other administrative measures.
The most common complaint involved government agencies failing to respond to citizens’ requests or communications, accounting for 27 cases. Other frequent issues included accessibility of services, improper procedures, inappropriate treatment and inadequate public services.
The Ombudsman emphasized that the figures represent citizens seeking fair treatment and reaffirmed the institution’s commitment to promoting good governance, transparency and accountability across Aruba’s public sector.
