The Aruba client satisfaction survey DAS has been launched by the Department of Social Affairs (DAS) as part of its ongoing efforts to improve service quality and support its ISO certification process.
Within the framework of its journey toward International Organization for Standardization (ISO) certification, DAS is continuing to work actively on the continuous improvement of its department and the services it provides to the public.
ISO is a globally recognized system of standards that sets criteria for different aspects of an organization’s operations, including service quality, internal processes, information management, and security. Through this process, organizations can evaluate and improve the way they operate in order to offer more efficient, reliable, and transparent services to their clients.
An important part of this process is listening to the voices of clients. In connection with International Social Work Day, DAS officially launched the Aruba client satisfaction survey DAS on March 17, 2026, under the title “Client Satisfaction.”
Through this initiative, DAS hopes to gain a better understanding of how clients experience the services they receive from the department. Client feedback is considered essential for identifying what is working well and where improvements are needed in order to better respond to public needs.
The Aruba client satisfaction survey DAS is available in two languages, Papiamento and English. It contains 21 questions and takes approximately 10 minutes to complete.
The survey will remain open from March 17 through May 31, 2026. Participation is completely voluntary, and all responses will be treated confidentially.
According to DAS, the information collected through the Aruba client satisfaction survey DAS will directly contribute to the department’s continuous improvement process and help strengthen the quality of services provided to the community.
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