Aruba participated in a Caribbean cruise tourism workshop focused on improving visitor experiences and creating more value for island destinations.
Three islands share port-tourism perspectives
Representatives from Curaçao, Aruba and St. Maarten joined a regional panel during the second Shore to Ship Symposium & Workshop in Curaçao, according to NoticiaCla.
Aruba Ports Authority was among the organizations contributing perspectives on how destinations can improve the cruise-visitor experience and retain more local value from port calls.
Two-day program draws 95 participants
The Curaçao Tourist Board and Curaçao Ports Authority organized the two-day event, which began September 21 with 95 participants.
Caribbean Tourism Organization Secretary-General and CEO Dona Regis-Prosper said a simple, memorable and authentically local experience is important to the future of cruise tourism.
Training covers service and storytelling
The program included training from the Aquila Center for Cruise Excellence for tour guides, drivers, excursion companies and other tourism professionals.
Sessions addressed difficult service situations, different visitor needs and the use of storytelling to build a stronger connection between travellers and destinations. The initiative emphasized cooperation between tourism and port organizations to make service more consistent while preserving a distinctive local experience.
